Last Updated: 13 June 2026

Welcome to Ima Greens. By accessing or using our website, placing an order, or subscribing to our services, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. About Us

Ima Greens (“we”, “our”, “us”) is an Australian business providing fresh microgreens and related products to our community.

Business Name: Ima Greens
ABN: 77 358 314 827

These Terms apply to all visitors, customers, and users of our website.

2. Using Our Website

By using our website, you agree to:

• Use the website lawfully and respectfully

• Provide accurate and current information when placing orders

• Not misuse, interfere with, or attempt to damage our website or systems

We may suspend or restrict access if we believe our website is being used improperly.

3. Products & Availability

We grow and sell fresh microgreens. Because our products are naturally grown and seasonal, availability may vary from time to time.

We do our best to ensure product descriptions, pricing, and images are accurate, however:

• Products may vary slightly in appearance due to natural growing conditions

• Availability may change without notice

• We reserve the right to limit quantities or discontinue products

4. Orders

Orders can be placed through our website.

Once an order is placed, you will receive an order confirmation. Acceptance of an order occurs when we confirm dispatch, pickup, or delivery arrangements.

We reserve the right to cancel or refuse an order where:

• Products are unavailable

• Payment cannot be processed

• Incorrect pricing or product information has been displayed due to an error

• Fraudulent or suspicious activity is suspected

If we cancel an order, any payment made will be refunded.

5. Pricing & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Prices may change from time to time without notice.

Payment must be made at the time of purchase using the payment methods available on our website.

6. Pickup, Delivery & Shipping

We offer pickup, local delivery, and shipping services where available.

Pick up

Customers are responsible for collecting orders during the nominated pickup window.

Delivery

We will do our best to deliver orders within estimated timeframes. Delivery times may vary due to weather, courier delays, or other circumstances outside of our control.

Please ensure delivery details are accurate. We are not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

Shipping

Fresh produce is perishable. While we carefully package our products, shipping times may impact freshness, particularly during warmer weather or courier delays.

Risk in the products passes to you once your order has been collected, delivered, or handed to the shipping provider.

7. Subscriptions & Recurring Orders

If you subscribe to recurring deliveries or memberships, you authorise us to process recurring payments based on your selected subscription.

You may pause, update, or cancel your subscription by contacting us before your next billing or order cycle.

We reserve the right to modify or discontinue subscription services at any time with reasonable notice.

8. Refunds & Australian Consumer Law

Due to the perishable nature of fresh produce, refunds or replacements are assessed on a case-by-case basis.

If there is an issue with your order, please contact us within 24–48 hours of receiving your order and include photos where possible.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. You may be entitled to a replacement, refund, or remedy where products are faulty, unsafe, not as described, or do not meet consumer guarantees.

9. Customer Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login details.

You agree to provide accurate information and update your details when necessary.

We reserve the right to suspend accounts that are used fraudulently or in breach of these Terms.

10. Newsletter & Marketing

By subscribing to our newsletter, you agree to receive updates, promotions, and news from Ima Greens.

You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

We comply with Australian spam and privacy laws.

11. Intellectual Property

All website content, including logos, text, photos, branding, and graphics, belongs to Ima Greens unless otherwise stated.

You may not copy, reproduce, or use our content without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Ima Greens is not liable for indirect, incidental, or consequential loss arising from use of our website, products, or services.

We are not responsible for delays or interruptions caused by events outside our control, including weather, courier disruptions, technical issues, or supply shortages.

Nothing in these Terms limits rights that cannot legally be excluded under Australian law.

13. Privacy

Your privacy is important to us. Our collection and handling of personal information is governed by our Privacy Policy.

By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be published on this page and take effect immediately unless otherwise stated.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising in relation to these Terms will be subject to the jurisdiction of the courts of New South Wales.

16. Contact Us

If you have questions about these Terms, please contact us:

Ima Greens
Email: hello@imagreens.com.au
ABN: 77 358 314 827