Privacy Policy
Effective Date: 13 June 2026
At Ima Greens, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with us.
By using the Ima Greens website, you agree to the practices outlined in this Privacy Policy.
What Personal Information We Collect
We collect personal information necessary to provide our products and services to you. The types of information we may collect include:
Full name
Billing and delivery address
Email address
Phone number
Order history and transaction details
Customer enquiries and communications
Website usage information and analytics data
We only collect personal information that is reasonably necessary for our business activities.
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers. Ima Greens does not store credit card numbers or expiry details on our systems.
How We Collect Personal Information
We may collect personal information when you:
Place an order through our website
Subscribe to our newsletter or marketing communications
Contact us via email, website forms, or social media
Participate in promotions, surveys, or giveaways
Browse our website
Some information may also be collected automatically through cookies, analytics tools, and website technologies.
If you choose not to provide requested personal information, we may not be able to fulfil your order or provide certain services.
How We Use Your Personal Information
We collect and use your information to:
Process and fulfil orders
Arrange delivery of products
Respond to enquiries and customer support requests
Improve our products, website, and customer experience
Send updates, offers, or newsletters (where you have opted in)
Meet legal and regulatory obligations
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
Disclosure of Personal Information
We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:
Delivery and courier providers
Payment processors
Website hosting and e-commerce providers
Marketing and email service providers
Analytics and website performance providers
We take reasonable steps to ensure third-party providers handle personal information securely.
Some third-party providers may store data overseas (for example, cloud storage, payment platforms, email systems, or website services). By using our services, you acknowledge that your information may be processed outside Australia where appropriate safeguards are in place.
We may disclose personal information if required by law or where authorised under Australian law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand website performance.
Cookies may help us:
Remember website preferences
Analyse website traffic and usage patterns
Improve website functionality and customer experience
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if preferred.
Security of Personal Information
Ima Greens takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use secure systems and reputable third-party providers to help protect your information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Accessing or Correcting Your Personal Information
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
To request access or corrections, please contact us at:
Email: hello@imagreens.com.au
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us at hello@imagreens.com.au so we can investigate and attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations. The latest version will always be available on our website.